Pune, [26 July 2024] – In a bold move to enhance post-possession customer service, Kohinoor Group has launched the “The SSR Helpdesk,” a state-of-the-art support system designed to ensure a seamless living experience for its residents. This innovative initiative is set to significantly benefit the 12,000 residents across Kohinoor’s properties, aligning with the company’s “Sada Sukhi Raho” philosophy.
The SSR Helpdesk promises 24/7 availability running on a robust technology platform, allowing residents to reach out via calls, WhatsApp, and emails. A unique feature of this service is that complaints can only be closed through an OTP received on the customer’s mobile phone, ensuring customer satisfaction and control over the resolution process.
With a dedicated team in place to address any issues, Kohinoor Group emphasizes personalized support and care tailored to each resident’s needs. This initiative highlights Kohinoor’s commitment to providing exceptional customer service and maintaining trust with its residents.
Residents can easily raise tickets by calling the toll-free number, through WhatsApp or by emailing their concerns.
The SSR Helpdesk was inaugurated today by the Chairman Mr. Krishnakumarji Goyal and Joint Managing Director Mr. Vineet Goyal, in the presence of the entire Kohinoor team. This customer-centric approach is expected to set a new benchmark in the real estate industry, showcasing Kohinoor Group’s dedication to enhancing the living experience of its residents.
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